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Firefox crashes when I open it (except in safe mode). Reinstalled it twice, didn't help. Also shut off hardware accelleration etc. Windows XP, Firefox 6.

已張貼

Whenever I try to open Firefox, it crashes and won't open. Keep getting the crash reporter. I uninstalled and reinstalled twice but it didn't help. Followed instructions on your site for disabling add-ons and turning off hardware accerlation. Firefox doesn't crash in Safe Mode. I'm using the latest version of Firefox with Windows XP. Thanks

Whenever I try to open Firefox, it crashes and won't open. Keep getting the crash reporter. I uninstalled and reinstalled twice but it didn't help. Followed instructions on your site for disabling add-ons and turning off hardware accerlation. Firefox doesn't crash in Safe Mode. I'm using the latest version of Firefox with Windows XP. Thanks

被選擇的解決方法

Your Malware undetectable by most anti-malware programs (because randomly named) is still present and has other hidden symptoms.

If this Malware is a Rookit, try this free Kapersky's tool.

Check and tell if its working.

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

none since I reinstalled FF

應用程式

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; FLV; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2)

更多資訊

cor-el
  • Top 10 Contributor
  • Moderator
17681 個解決方法 159964 個答案

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 and later Safe mode disables extensions and disables hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears. *Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions. * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") ---- In Firefox 4 and later [http://kb.mozillazine.org/Safe_mode Safe mode] disables extensions and disables hardware acceleration. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

提出問題者

Yes, I tried this, didn't you read my post???

Suzanne

Yes, I tried this, didn't you read my post??? Suzanne
cor-el
  • Top 10 Contributor
  • Moderator
17681 個解決方法 159964 個答案

So, were you able to determine the cause of the crashes?
You didn't mention if you checked that further.

Is it caused by an extension or possibly a problem with the graphics display driver?


Create a new profile as a test to check if your current profile is causing the problems.

See Basic Troubleshooting: Make a new profile:

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files

See:

So, were you able to determine the cause of the crashes?<br /> You didn't mention if you checked that further. Is it caused by an extension or possibly a problem with the graphics display driver? ---- Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile: *https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems. If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files See: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Hasan 469 個解決方法 5600 個答案

Troubleshooting extensions and themes

Check and tell if its working.

Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Check and tell if its working.

提出問題者

No, I was not able to determine the cause of the crash. I tried all those things and they didn't work.

How can it be an add-on, theme or extension when I had uninstalled and reinstalled the program twice? It was back to its original settings. I didn't keep any of those when I reinstalled.

I did not check the graphics card update because it says only do that if the hardware accelleration change fixed the problem. See above in your quote "If disabling hardware acceleration works then check if there is an update available for your graphics display driver."

I made a new profile and that one crashes, too.

Also, I ran McAfee, Malwarebytes and Webroot Spysweeper and they found nothing amiss.

I am already moving on to slimbrowser....much less headache as it turns out. It's a shame because I have used Firefox for many years and recommended it to everyone.

No, I was not able to determine the cause of the crash. I tried all those things and they didn't work. How can it be an add-on, theme or extension when I had uninstalled and reinstalled the program twice? It was back to its original settings. I didn't keep any of those when I reinstalled. I did not check the graphics card update because it says only do that if the hardware accelleration change fixed the problem. See above in your quote "If disabling hardware acceleration works then check if there is an update available for your graphics display driver." I made a new profile and that one crashes, too. Also, I ran McAfee, Malwarebytes and Webroot Spysweeper and they found nothing amiss. I am already moving on to slimbrowser....much less headache as it turns out. It's a shame because I have used Firefox for many years and recommended it to everyone.

由 Suzanne Lanoue 於 修改

Hasan 469 個解決方法 5600 個答案

Since you mentioned in your Question that Firefox is NOT Crashing in Safe Mode that's why i gave you the link to check your extensions for it.

Determining if Firefox can load in Safe Mode

Check and tell if its working.

Since you mentioned in your Question that Firefox is NOT Crashing in Safe Mode that's why i gave you the link to check your extensions for it. Determining if Firefox can load in Safe Mode * https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it#w_determining-if-firefox-can-load-in-safe-mode Check and tell if its working.
cor-el
  • Top 10 Contributor
  • Moderator
17681 個解決方法 159964 個答案

Does it help if you disable hardware acceleration and start in regular mode?

Does it help if you disable hardware acceleration and start in regular mode?

提出問題者

I just said, I reinstalled the program twice and did not save any extensions, add-ons or bookmarks. It is back to the original default setting. There are no extensions, so how could they be causing the problem?

I just said, I reinstalled the program twice and did not save any extensions, add-ons or bookmarks. It is back to the original default setting. There are no extensions, so how could they be causing the problem?

提出問題者

For the third time, no, unchecking the box about hardware accelleration did not help.

For the third time, no, unchecking the box about hardware accelleration did not help.
Hasan 469 個解決方法 5600 個答案
Firefox does not start in Safe Mode * https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it#w_firefox-does-not-start-in-safe-mode Check and tell if its working. --------------------------------------------------------------------------------------------- IF it still doesn't work, Get your Crash Report * https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it#w_getting-your-crash-report

由 Hasan 於 修改

提出問題者

What do I do when I get the crash report? It's at https://crash-stats.mozilla.com/report/index/bp-50e38523-4322-4935-ba61-fb1652110921

Firefox works in safe mode....

What do I do when I get the crash report? It's at https://crash-stats.mozilla.com/report/index/bp-50e38523-4322-4935-ba61-fb1652110921 Firefox works in safe mode....
Hasan 469 個解決方法 5600 個答案

IF Firefox works in Safe Mode and you don't have any Addons/Extensions/Themes/Plugins installed then do the following in your newly created profile (as suggested by Cor-el in his 2nd reply)

Resetting Preferences

Check and tell if its working.

IF Firefox works in Safe Mode and you don't have any Addons/Extensions/Themes/Plugins installed then do the following in your newly created profile (as suggested by '''Cor-el''' in his 2nd reply) Resetting Preferences * https://support.mozilla.com/en-US/kb/Resetting%20preferences Check and tell if its working.

提出問題者

Yep, did that already, didn't help.

Yep, did that already, didn't help.
cor-el
  • Top 10 Contributor
  • Moderator
17681 個解決方法 159964 個答案

Do the crashes occur if JavaScript is disabled?

Do the crashes occur if JavaScript is disabled?

提出問題者

I don't know, how do I disable javascript?

I don't know, how do I disable javascript?
Hasan 469 個解決方法 5600 個答案

-> click Firefox button and click Options (or Tools Menu -> Options)

  • Content panel -> Remove Checkmark from Enable JavaScript
  • click OK on Options window
  • Restart Firefox

Check and tell if its working.

-> click '''Firefox''' button and click '''Options''' (or Tools Menu -> Options) * Content panel -> Remove Checkmark from '''Enable JavaScript''' * click OK on Options window * Restart Firefox Check and tell if its working.

提出問題者

It didn't work, either :(

Does anyone know what the crash report is for and what I should do with it?

Thanks!

Suzanne

It didn't work, either :( Does anyone know what the crash report is for and what I should do with it? Thanks! Suzanne
Hasan 469 個解決方法 5600 個答案

-> Restart your System in Safe Mode

-> Uninstall your current Firefox & Remove User Profile Data

-> Download latest Firefox version from one of these links using some other Web Browser:

-> Install Firefox using the downloaded & saved Firefox installer file

Check and tell if its working.

-> Restart your System in Safe Mode * http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode -> Uninstall your current Firefox & Remove User Profile Data * https://support.mozilla.com/en-US/kb/Uninstalling%20Firefox * Restart your system -> Download latest Firefox version from one of these links using some other Web Browser: * http://www.mozilla.com/en-US/firefox/new/ * http://www.mozilla.com/en-US/firefox/central/ * http://www.mozilla.com/en-US/firefox/fx/ * http://www.mozilla.com/en-US/firefox/all.html -> Install Firefox using the downloaded & saved Firefox installer file * https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows Check and tell if its working.

提出問題者

I already uninstalled and reinstalled it twice, though, so I don't really see the point in doing it a third time.

Suzanne

I already uninstalled and reinstalled it twice, though, so I don't really see the point in doing it a third time. Suzanne
Hasan 469 個解決方法 5600 個答案

-> Is my Firefox problem a result of MALWARE ??

-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all

programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.

There are also specialized forums for Malware Removal such as those listed below, where you might be able to get more help:

Check and tell if its working.

-> '''Is my Firefox problem a result of MALWARE ??''' * Popups Not Blocked - http://kb.mozillazine.org/Popups_not_blocked -> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans. * Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php * SuperAntispyware - http://www.superantispyware.com/ * Windows Defender Home Page - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx * Spybot Search & Destroy - http://www.safer-networking.org/en/index.html * Ad-Aware Free Internet Security - http://www.lavasoft.com/products/ad_aware_free.php There are also specialized forums for Malware Removal such as those listed below, where you might be able to get more help: * Bleeping Computer Forums - http://www.bleepingcomputer.com/forums/ * Spyware Warrior Forums - http://www.spywarewarrior.com/index.php * SWI Forums - http://www.spywareinfoforum.com/ Check and tell if its working.

由 Hasan 於 修改