搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

I cannot open firefox

  • 無回覆
  • 2 有這個問題
  • 5 次檢視
more options

I have been using Firefox for several months. Last night my virus protection said that it detected malware(?) and removed it. However, after this I have not been able to open Firefox. When I would click on it, I would be asked to choose a program to open the file and would not open. I tried removing Firefox and downloading it again however, I cannot open the file I downloaded. It asks me to choose a program to open the file. Then I choose Inernet Explorer. Then Windows asks me if I want to run the file. I click Run. Then a window pops open for a couple of seconds and then the whole thing shuts down.

I have been using Firefox for several months. Last night my virus protection said that it detected malware(?) and removed it. However, after this I have not been able to open Firefox. When I would click on it, I would be asked to choose a program to open the file and would not open. I tried removing Firefox and downloading it again however, I cannot open the file I downloaded. It asks me to choose a program to open the file. Then I choose Inernet Explorer. Then Windows asks me if I want to run the file. I click Run. Then a window pops open for a couple of seconds and then the whole thing shuts down.