搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

why doesn't Mozilla acknowledge these issues?

  • 6 回覆
  • 33 有這個問題
  • 6 次檢視
  • 最近回覆由 Brauser

more options

crashing browser, slower pages, missing buttons, keystroke delays...these seem to be widely experienced issues. I have yet to find an acknowledgment from Mozilla. It would be helpful to know that they are aware, not in denial, and working on fixing it. Otherwise, I (and others) might move to another browser and like it enough to never come back.

PS: For me, with v.4, everything slowed down, keystrokes and scrolling were delayed. I reverted to v. 3.6 and am now looking at other browsers.

被選擇的解決方法

Did you check your security software (anti-virus, firewall) and make sure that it isn't locking files or restricting Firefox in other ways?


Create a new profile as a test to check if your current profile is causing the problems.

See:

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See:

從原來的回覆中察看解決方案 👍 1

所有回覆 (6)

more options

More often than not, these kind of problems are caused by malware. I suggest in the first instance that you download the free version of Malwarebytes from http://www.malwarebytes.org/products/malwarebytes_free and run a full system scan.


You also need to update a couple of plugins. The versions you currently have installed expose your system to attack.

more options

Thank you for the suggestions, I will follow them.

Strange, though, that all my issues started the second I installed v. 4. Does that mean I coincidentally invited all those issues together with it? And that they all went away again coincidentally when I went back to v. 3.6. Did I eliminate all the threats with the reversal?

Other users report that their CPU usage is at 100% with v. 4, which I cannot confirm (I didn't test that), but it would explain the delay issues. Such a scenario does not look like it is caused by malware. Are these claims all made up, or are they real, and why is Mozilla not acknowledging them, if they are?

more options

Xircal, I have now completed a malwarebytes scan (five objects had an issue, with a total of 13 potentially harmful programs, all destroyed), done the Java and the Flash updates.

Unfortunately, no improvements, and actually it got worse :now I even have these delays with FF v. 3.6.17 (this new behavior had started before I did the updates and the scan).

Now what?

Thank you for any other helpful tips you may have (including an acknowledgement that it is being worked on ;)).

more options

選擇的解決方法

Did you check your security software (anti-virus, firewall) and make sure that it isn't locking files or restricting Firefox in other ways?


Create a new profile as a test to check if your current profile is causing the problems.

See:

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See:

more options

Okay, so now I am a bit confused. First, thank you cor-el for the suggestions and the links. I had always been using the default theme. I opened in safe mode: no issues. I disabled all add-ons, no issue. I enabled all the add-ons again (in groups): no issue.

So, basically, just by going into safe mode and then back to normal fixed my problem. Now I will upgrade again to v. 4 and see what happens then. Stay tuned...

more options

This is likely my last post in this thread. I am now back on v. 4, with my McAfee scanning in the background (to get the CPU busy), and there are no delays. At least none that would bother me. Scrolling still stumbles for a fraction of a second, but that is acceptable.

So, thank you for making me go through these steps, and if you know which one fixed the problem, then you know (again) more than I.