Before you do anything regarding Flash, please do the following. Click Help | Check For Updates. The Firefox version you're running at the moment exposes your machine to attack.

After you update, go to http://get.adobe.com/flashplayer/ and install it from there.

Hi Zircal and thanks for the quick reply. I have done as you recommended which first of all involved downloading the 3. something mozilla. i was then asked to download the 4.something mozilla,which i did. i next went to the adobe site you linked only to be offered the choice of saving or cancelling, NB not run, and this is the that i get:- BBC Radio 4 The Radioplayer partnership

you need to enable JavaScript. How?

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Search Go to Material Worldwebsite Material World 16:30 Thursday, 5th May This content requires Flash Player version 9 (installed version: No Flash Flayer installed, or version is pre 6.0.0) [Low Bandwidth] Quentin Cooper investigates the news in science and science in the news.

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PM Coming up next 17:00 PM Eddie Mair presents the day's top stories. Radio 4 Schedule

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Material World

Quentin Cooper investigates the news in science and science in the news.

Close The Radioplayer Partnership Please update your settings... It appears you need to install Flash (Flash Not Detected)

To play Material World: 05/05/2011 you need to install Flash.

BBC iPlayer streaming content offers a superior picture and sound quality. This requires you to have the latest version of Flash installed. What now?

You can download here* to start enjoying the improved picture and sound quality.

• This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

The Radioplayer partnership Please update your settings... It appears you need to enable JavaScript (Enable JavaScript)

To play Material World: 05/05/2011 you need to enable JavaScript. What now

Read the How do I enable Javascript FAQ.

Javascript settings can be seen here: Javascript

Unfortunately, I can't test the BBC player for you because I'm not located in the UK. The BBC blocks it for all other countries.

Sure Zircal, I understand that problem having lived abroad. I have excepted bbc radio in the tools, options. unfortunately i still get the same window telling me flash is not detected although i have saved these files twice now. does flash have something to do with adobe?

Yes, Adobe is the owner now having bought Macromedia.

Can you do the following please.

• Download uninstall_flash_player.exe

• Download install_flash_player.exe

These are both direct download links so you won't see a page, just the files to download. They look like the ones you see in the screenshot.

Close Firefox first and then run the uninstall_flash_player.exe file. Then reboot so that the operating system deletes the data from the Windows Registry.

When the system reboots to the desktop, double click the install_flash_player.exe file to install it. Do not open Firefox first.

Then try the BeeB site again.

Hi Zircal, Many thanks for your patience in helping me with this problem. I can now listen to a bit of radio now thanks to you. I was finding everything difficult as the OS was new as was the laptop. Many thanks once again.

Please click the Helpful button next to the answer that solved your Firefox support issue, when you are logged in, so this thread gets marked as Solved to help other users who may have this same problem.