Live telephone support number?
What number can I call to get live, inperson telephone support?
所有回覆 (3)
Mozilla do not offer telephone support. The options they offer are this forum or a text based chat service (not always open). For more details of the chat service go to http://support.mozilla.com/en-US/chat
(link updated)
由 TonyE 於
Live chat doesn't work either. ;-(
Live chat link posted by TonyE is incorrect; the correct link is http://support.mozilla.com/en-US/chat
The hours for live chat are listed on the link below. Please note the following on that page:
- Note that all times are US Pacific Daylight Time (GMT -07)
- "Note that our live chat service is only open when we have support volunteers available."
- Special hours for April 22 and April 25
- Link: http://support.mozilla.com/en-US/kb/ask (scroll down to the Live Chat section)
fsillman:
You are using an out-of date version of Firefox; consider upgrading to avoid the security issues that may be found in your version, Firefox 3.5.11. See:
You need to update the following, in addition. All of the following have had security updates:
- Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
- Shockwave Flash 10.0 r45
- Next Generation Java Plug-in 1.6.0_16 for Mozilla browsers
- Check your plugin versions on either of the following links':
- http://www.mozilla.com/en-US/plugincheck/
- https://www-trunk.stage.mozilla.com/en-US/plugincheck/
- Note: plugin check page does not have information on all plugin versions
- There are plugin specific testing links available from this page:
- Update Adobe Reader (PDF plugin):
- From within your existing Adobe Reader (if you have it already installed):
- Open the Adobe Reader program from your Programs list
- Click Help > Check for Updates
- Follow the prompts for updating
- If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
- Download complete installer (if you do NOT have Adobe Reader installed):
- SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded.
- Use either of the links below:
- https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (click on "Installing and updating Adobe Reader")
- Also see Download link': http://get.adobe.com/reader/otherversions/
- After the installation, start Firefox and check your version again.
- From within your existing Adobe Reader (if you have it already installed):
- Update the Flash plugin to the latest version.
- Download and SAVE to your Desktop so you can find the installer later
- If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
- After download is complete, exit Firefox
- Click on the installer you just downloaded and install
- Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
- Start Firefox and check your version again or test the installation by going back to the download link below
- Download and information: http://www.adobe.com/software/flash/about/
- Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
- Use IE to go to the above site to update the IE ActiveX
- Download Manual installers.
- http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
- Note separate links for:
- Plugin for Firefox and most other browsers
- ActiveX for IE
- Update the Java plugin to the latest version.
- Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
- Be sure to un-check the Yahoo Toolbar option during the install if you do not want it installed.
- Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
- Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
- Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions
- Java Test: http://www.java.com/en/download/help/testvm.xml
- Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)