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why won't the software download? att/support couldnt help

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Att.net is my server. I havebeeen having trouble with my microsoft outlook emai. The cursor keeps jumping around and the email screen keeps disappearing and i cant bring it back. Today the DSL light was blinking red (instead of green) I have a 2Wire Gateway modum on my fairly new laptop. One of the ATT support rep's suggested I try Fire Fox but I can't download it and I don't want to pay $130.00 to have a tech come to my home. At this point I don't know if it is the server, yahoo or the computer.

This happened

Not sure how often

about a month ago

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC)

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IMO, introducing a new piece of software, like Firefox, into the midst of problems isn't going to fix anything.

http://lounge.windowssecrets.com/index.php