搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

When I start Firefox I get an error message

more options

When I go to start Firefox I double-click the icon and it says 'Windows cannot find X:/lib/deploy/jqs/ff/../../../../bin/jqsnotify.exe' with X being the letter of the hard drive. Also as a quick side note: whenever I try to use a web page that uses java (ej: RuneScape) Firefox will automatically crash without warning. I would be grateful to receive an answer to both of these questions. Thanks, Daniel P.S. I noticed that I am asked to 'Enter the text from the Tools > Addons > Extensions panel' and when I click on 'Add-ons' Firefox will crash.

This happened

Every time Firefox opened

== I cant remember

所有回覆 (1)

more options

Hi Daniel,

Sounds like you have a broken install of Java. Try uninstalling all versions of Java from Control Panel -> Add / Remove Programs, and then installing Java again.

Try disabling the Java Quick Starter in Tools -> Add-ons -> Extensions / Plug-ins. (If still crashing, try doing it in Troubleshoot Firefox issues using Safe Mode)

Do you see a Mozilla Crash Reporter dialog when you crash?

For us to see your crash report that you have submitted:

  1. Go to about:crashes in the Location Bar.
  2. Copy the blue links (beginning with bp-) and paste them here.

Finally, for further info, see Use the Java plugin to view interactive content on websites.