搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

firefox will not open - no error message - nothing happens

  • 2 回覆
  • 33 有這個問題
  • 448 次檢視
  • 最近回覆由 Svetlana

more options

Yesterday, Firefox closed suddenly. Then I couldn't open it again. There was no error message, nothing happend or worked. (I have the same Problem with Opera.Only internet Explorer is still working.)

the Profile Manager didn't open. I looked in the task Manager: Firefox was not opened.

So I tried to reinstall Firefox. I deinstalled it, copied all personal data, deleted them in the original folder. downloaded the install-program from the Mozilla-page. But it will not open too. for 2 sec. there opens a window " 0% extracting" then it is already closed. I do not know if there is a connection between the "firefox does not open" and "installation will not open" Problems.

I have Windows XP SP2. I would be so glad, if you could help me. Thanks a lot

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)

所有回覆 (2)

more options

Sounds quite weird that you can't open profile manager or launch the official Mozilla installer. Probably try to reboot, and to scan for malware?

Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx

If you can, please give more information about what was happening at the moment of the crash. Did the crash reporter start, and can you retrieve your crash ID?

more options

I have the Answer: It was indeed malware. (thank you for the tip, Gryllida)

I had a trojan, which messed up my windows configurations...

It's no Mozilla error. It closed my firewall and my Guard Programs.

I have to reinstall Windows I think...

thanks, Gryllida... I don't think it would have been a next step of me.. :)