Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多
Solved

I have lost access to my logins (and passwords), I now have created a profile but cannot sync them.

Damz

I'm the only User of my Firefox browser and I noticed Firefox stopped filling out logins automatically when browsing on the internet. I was unable to access my logins in the preference menu under "manage saved passwords" as the list was empty. At first I didn't understand why. It seems that I hadn't created a "Profile" and was still using Firefox with my main account and as such was unable to access any previously synced data of that nature (under the updated Firefox configuration) I have now created a Profile but I don't know how to sync with my main account's login data list... I have read that I can locate a Profile folder to load previous data, but I'd rather find the main account folder if that's even possible, because the Profile folder hasn't synced any logins if I understand correctly.

Cheers for even reading this far ;)

I'm the only User of my Firefox browser and I noticed Firefox stopped filling out logins automatically when browsing on the internet. I was unable to access my logins in the preference menu under "manage saved passwords" as the list was empty. At first I didn't understand why. It seems that I hadn't created a "Profile" and was still using Firefox with my main account and as such was unable to access any previously synced data of that nature (under the updated Firefox configuration) I have now created a Profile but I don't know how to sync with my main account's login data list... I have read that I can locate a Profile folder to load previous data, but I'd rather find the main account folder if that's even possible, because the Profile folder hasn't synced any logins if I understand correctly. Cheers for even reading this far ;)

所有回覆 (2)

選擇的解決方法

First please go back to your original Profile (depending on which functionality you used to create the new one, it will be in the same spot — most likely in your "Profiles" menu item) that will have your previous data.

Then look for updates (from "Firefox" › "About Firefox" menu item) and try again after restarting into v154.0.1

https://www.firefox.com/en-US/firefox/154.0.1/releasenotes/#fixed

Thanks for the tip @jbr, access and auto-fill seem to be functional now.

由 Damz 於 修改

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題。