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Synchrony bank says mozilla has blocked them so I can't view my account, is this correct and if so why?
I can no longer view my Synchrony account, the bank says Mozilla has blocked them use Chrome
I can no longer view my Synchrony account, the bank says Mozilla has blocked them use Chrome
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No, that's not correct.
Can you take a screenshot of any error messages they show, including the address, to see what they're trying to do? Thanks.
Hello, thank you for your immediate response. There is no error message; rather, when I sign in, it shows a loading sign with the usual 3 moving bars going up & down continually, rather than opening my account, which it has done without a problem on my # 10 desktop for years.
Does it happen if you try logging in using a new Private Window?
It might be just a stale data or something similar. Here are some standard troubleshooting steps that may resolve the issue:
- Try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar. If ETP is enabled, try disabling it.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.