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Konstantina Papadea replied 2 個月前
Josef Lucic
Josef Lucic

Hello,

I have a problem verifying a secondary email address for my Mozilla Account.

Whenever I click "Send verification code", the website confirms that the code has been sent, but I never receive any email.

I have already ruled out the usual causes:

The mailbox is working correctly. I receive emails from other senders without any problems. I checked the Inbox, Spam and Junk folders. I waited for more than 30 minutes and tried multiple times. I tested with different browsers and private browsing mode.

Most importantly, I tested two completely different email providers:

[email removed to protect user's privacy] (STRATO) [email removed to protect user's privacy] (Telekom Germany)

The verification email is not delivered to either address.

Hello, I have a problem verifying a secondary email address for my Mozilla Account. Whenever I click "Send verification code", the website confirms that the code has been sent, but I never receive any email. I have already ruled out the usual causes: The mailbox is working correctly. I receive emails from other senders without any problems. I checked the Inbox, Spam and Junk folders. I waited for more than 30 minutes and tried multiple times. I tested with different browsers and private browsing mode. Most importantly, I tested two completely different email providers: [email removed to protect user's privacy] (STRATO) [email removed to protect user's privacy] (Telekom Germany) The verification email is not delivered to either address.

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Konstantina Papadea
Konstantina Papadea
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Mozilla 員工

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

P.S I removed your emails to protect your privacy as this is a public forum.

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