I have deleted my out-of-date password for Spectrum but when I restart Thunderbird it does not ask me for the new password or download email.
I have deleted my Spectrum account and password. The help says to restart Thunderbird and it will ask for the new password. But it doesn't. How do I enter it?
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You probably didn't need to remove your entire Spectrum account. But now, make sure you have Cookies allowed (see Settings | Privacy & Security | Web Content | Accept cookies from sites.) You should remove any existing cookies for Spectrum (click the "Show Cookies" button,) then restart Thunderbird. You should now be prompted for your credentials.
Nope. I fixed the Cookies, there were no existing cookies for Spectrum, clicked the "Show Cookies" button and restarted. It opened on the Settings page with no place for a password. ?? Very strange.
What error messages do you see (in full, verbatim, please)
Have you confirmed that you are using the right server settings?
https://www.spectrum.net/support/internet/mobile-email-setup
Thanks for your help. I got no error messages, just no email. Outgoing Server: Charter.net, Port=587, Connection Security=SSL/TLS, Authentication method: Normal password, User Name = my email. No place to put a password Server Settings: Server type: POP Mail Server (I don't know what this means. I don't think I put it in.) Port=993, User name=my email, Connection security=SSL/TLS, Authentication = Normal password. Again, no place to put a password.
Does this make any sense? Thanks, Jan