AOL Mail won't load (Windows 10 machine)
AOL Mail won't load (Windows 10 machine). Works on Chrome. What gives??
被選擇的解決方法
Hi,
Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
所有回覆 (4)
選擇的解決方法
Hi,
Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Removal of cookies solved the problem. Not the first time an app or doc failed to properly load in Mozilla but work fine in Chrome or Edge. Annoying as all get out since I prefer the Firefox interface.
Thanks again for the very helpful tip.
fbh
You are welcome! Can't comment on this particular case, but often (apart from real web compatibility problems) websites seem to work in different browsers that you don't use just because there are no cookies saved in those browsers.
由 Denys 於 修改
Yup. Earlier suggestion was to purge cookies. Worked like a charm -- problem solved. Thanks for your response.
fbh