Please I need to speak with a human representative
When trying to access the Princess Cruise website I just keep getting a blank page. Princess says I need to remove extensions. I have read and read and to be honest I am totally confused. Please help.
When trying to access the Princess Cruise website I just keep getting a blank page. Princess says I need to remove extensions. I have read and read and to be honest I am totally confused. Please help.
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Hi,
You can start with temporarily disabling your extensions by going to Firefox menu > Extensions and themes, and toggling the switches. (For reference, see this article.)
Also, in case that doesn't help, here are some other standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
Looking forward to your update!