I'm not quite sure what they mean by refresh cookies. You can reload the current page (on some browsers, this is called refreshing the page) using either of these methods: * Shift+click the Reload button on the toolbar * Command+Shift+R You can clear cookies for the currently displayed site using this method: * Click the lock icon at the left end of the address bar. * After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. * Firefox will ask you to confirm; go ahead and confirm. Any difference? ''Here's another possible issue:'' Firefox's "Total Cookie Protection" feature limits how sites can use "third party" or "cross-site" cookies, meaning cookies from different websites than the one you see in the address bar. Some sites pass you back and forth between different servers during login because they have their services spread out over a number of different servers. In those cases, you might be able to submit a form successfully on one page and then the next page says you are not logged in. Frustrating! You can make exceptions to this feature when needed (for each server that you visit as part of the process of using this company's services). Try clicking the shield icon at the left end of the address bar (next to the lock). On the drop-down, click the blue slider switch to disable protection. Repeat on the site's other servers as you encounter them. More info in the following articles: * [[Introducing Total Cookie Protection in Standard Mode]] * [[Total Cookie Protection and website breakage FAQ]] Any difference?