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Saving pdfs with Firefox renders them blank in Adobe

  • 10 回覆
  • 1 有這個問題
  • 51 次檢視
  • 最近回覆由 Kristina_A

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I'm trying to use Firefox to fill out my tax forms, but while I can save them and view them with Firefox, they're blank when I open them with Adobe or print them. This is, to say the least, NOT USEFUL. What is happening?!?? I'm using Win10 and the latest version of Firefox, and I tried it on an old Mac with the latest version of Firefox as well.

I'm trying to use Firefox to fill out my tax forms, but while I can save them and view them with Firefox, they're blank when I open them with Adobe or print them. This is, to say the least, NOT USEFUL. What is happening?!?? I'm using Win10 and the latest version of Firefox, and I tried it on an old Mac with the latest version of Firefox as well.

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Could you describe the steps in your workflow? For example:

(1) Open the PDF from the website in Firefox's PDF viewer

Question: is it an https:// address or a file:/// address in the address bar for the PDF viewer?

(2) Fill the form

(3) Save the updated form using one of these methods:

  • The Download/Save button next to the Print button on the PDF viewer's toolbar
  • Ctrl+S or "Save page as..." from the menu
  • Print to PDF using one of the various Destination options

(I don't recommend the third one.)

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1) I open the form from a folder on my computer with Firefox (file address). 2) I fill the form. 3) I save the form via the download button in the browser or ctrl+S.

After that, I can ONLY see what I've written in the pdf if I use Firefox. The fields are simply empty in Adobe Reader, or when I print. This is true on two computers, a Win10 machine and a Mac, so I presume it's true on all computers.

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I don't think Firefox actually edits the original file. When you save, are you overwriting the original file or saving with a new name or in a new location?

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I give it a new name and save it in another folder (though I have tried overwriting THAT file a few times). As mentioned, Firefox can still open the pdf will all the information I entered into it - it's just that I can't print it or open it in Adobe.

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My guess would be that there is something special about the forms that Firefox is breaking. Whether that involves a security setting, or some kind of layering, I don't know.

Is it a public form you can link to? When posting a link to a non-Mozilla site, please put a space before the top level domain to bypass the spam link moderation queue:

https://www.example .com/etc

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Sure, here's the link: https://www.irs .gov/pub/irs-pdf/f1040.pdf

It's not just this form, though, it's ALL the IRS forms that appear to have this problem. I download them, move them into their folder, then open them from that folder.

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I just tested with two name fields and one checkbox, and those worked. Maybe the issue is with other types of fields.

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Yes, please try the lower fields. Those are the main problem.

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I filled some number fields randomly, but cannot replicate the problem. Seems for now you should just use Acrobat for this.

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This is so strange... ah well. Thank you for looking at it.

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