Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Bank website always adds password but the passwords have never been saved! And they're incorrect!

  • 1 回覆
  • 0 有這個問題
  • 224 次檢視
  • 最近回覆由 Vexi
  • 已解決

Mike Bathgate
Mike Bathgate

My bank website asks for pin and password codes but each character option displays the fancy Firefox symbol which I can;t delete. The passwords for the site have never been saved but I can't enter the correct password characters because I can't override the symbol. I'm having to access this bank account on Chrome unfortunately. Most frustrating because the website is not listed in "Saved passwords" so I can't edit it! Thanks Mike Bathgate

My bank website asks for pin and password codes but each character option displays the fancy Firefox symbol which I can;t delete. The passwords for the site have never been saved but I can't enter the correct password characters because I can't override the symbol. I'm having to access this bank account on Chrome unfortunately. Most frustrating because the website is not listed in "Saved passwords" so I can't edit it! Thanks Mike Bathgate
附加的畫面擷圖

被選擇的解決方法

Hi!

Thanks for describing the problem. Here are some steps you can try:

1.Disable Autofill: - Go to Settings > Privacy & Security > Passwords. - Uncheck the options for autofilling or suggesting passwords. - Refresh the webpage and try entering the password again.

2. Check your saved passwords: - Even though it says the page is not saved, double-check in Settings > Privacy & Security > Passwords > Saved passwords. Sometimes the page is saved under a different domain. - If you find the entry, delete it.

3. Clear your cache: - Go to Settings > Privacy & Security > Cookies & Website Data > Clear Data. - Clear your cookies and cached data, then try again.

4. Check Extensions: - Some extensions (e.g. password managers) can interfere with input fields. Go to Add-ons & Themes > Extensions and temporarily disable them.

5. Private Window: - Open a private window (Ctrl+Shift+P) and try entering your password. This will disable extensions and saved data.

I hope this helps you solve the problem!

Vexi

從原來的回覆中察看解決方案 👍 0

所有回覆 (1)

Vexi
Vexi

選擇的解決方法

Hi!

Thanks for describing the problem. Here are some steps you can try:

1.Disable Autofill: - Go to Settings > Privacy & Security > Passwords. - Uncheck the options for autofilling or suggesting passwords. - Refresh the webpage and try entering the password again.

2. Check your saved passwords: - Even though it says the page is not saved, double-check in Settings > Privacy & Security > Passwords > Saved passwords. Sometimes the page is saved under a different domain. - If you find the entry, delete it.

3. Clear your cache: - Go to Settings > Privacy & Security > Cookies & Website Data > Clear Data. - Clear your cookies and cached data, then try again.

4. Check Extensions: - Some extensions (e.g. password managers) can interfere with input fields. Go to Add-ons & Themes > Extensions and temporarily disable them.

5. Private Window: - Open a private window (Ctrl+Shift+P) and try entering your password. This will disable extensions and saved data.

I hope this helps you solve the problem!

Vexi