Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多
此討論串已經關閉並封存。 如果您有需要幫助，請新增一個新問題
被鎖定 封存

Add-ons: Impossible to get passed the confirm backup authentication code stage

Firefox 兩階段驗證
SuMo Bot replied
SuMo Bot
SuMo Bot

Hi everyone,

I have been stuck for 3 days now and tried everything to get pass the authentication process.

I want to submit an Add on. On my profile page, 2 step authentication is enabled.

When i click submit new add-on, i am directed to the Enable two-step authentication page anyway. So ok i'll do that:

"Scan authentication code to continue to Add-ons"

So i use google authenticator. And im able to continue.

Then im presented with "Save backup authentication codes", so i download them and store them.

PROBLEM:

On the next page, in need to "Confirm backup authentication code". ANY code i try, that was given to me in the previous step, doesn't work.

Error: There was a problem confirming your backup authentication code.

  • not using caps or whatever
  • no spaces in there
  • tried all the codes
  • tried different browsers
  • The time and date are correct on both phone and windows 10

I have NO clue what to do anymore. I can't get passed it. Can someone please advice. (see screenshots)

Hi everyone, I have been stuck for 3 days now and tried everything to get pass the authentication process. I want to submit an Add on. On my profile page, 2 step authentication is enabled. When i click submit new add-on, i am directed to the Enable two-step authentication page anyway. So ok i'll do that: "Scan authentication code to continue to ⁨Add-ons⁩" So i use google authenticator. And im able to continue. Then im presented with "Save backup authentication codes", so i download them and store them. '''PROBLEM''': On the next page, in need to "Confirm backup authentication code". ANY code i try, that was given to me in the previous step, doesn't work. Error: There was a problem confirming your backup authentication code. * not using caps or whatever * no spaces in there * tried all the codes * tried different browsers * The time and date are correct on both phone and windows 10 I have NO clue what to do anymore. I can't get passed it. Can someone please advice. (see screenshots)

所有回覆 (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi Jamie

I recommend that you reach out to the Add-ons team directly on their forum at:

https://discourse.mozilla.org/c/add-ons/35

SuMo Bot
SuMo Bot 提出問題者

Thanks! Just did that. Now hope someone answers because i'm stuck as hell. It just doesn't work.

SuMo Bot
SuMo Bot 提出問題者

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.