Videos don´t start
Good morning from germany,
I am a multiple year subscriber and wanted to watch game 6 before going to work (it is around 6 am over here) but the player isn´t running and it states that games can not be played, even the recap doesn´t start. Other videos are running as on youtube and other social networks. I switched a VPN from location germany to location USA to off but nothing works. I am using the newest version of mozilla firefox.
Can you give me some help what I can watch in order to watch the last two Finals games as well?
Thx guys
Good morning from germany,
I am a multiple year subscriber and wanted to watch game 6 before going to work (it is around 6 am over here) but the player isn´t running and it states that games can not be played, even the recap doesn´t start.
Other videos are running as on youtube and other social networks.
I switched a VPN from location germany to location USA to off but nothing works.
I am using the newest version of mozilla firefox.
Can you give me some help what I can watch in order to watch the last two Finals games as well?
Thx guys
所有回覆 (1)
Hello,
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it. Does the problem persist?
- If the problem is not fixed, try clearing Firefox cache. Does it help?
- If it does not help, try also clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
- If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
- Finally, if the problem is still not fixed, please check if it persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
- If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
- If it doesn't, that's a compatibility issue. Please report the website as broken, so that our Webcompat team may be able to look into it.