搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

bookmarks

more options

My system crashed. Operating system was reinstalled. I used firefox as my browser however all my bookmarks disappeared. is there a way to recover.

My system crashed. Operating system was reinstalled. I used firefox as my browser however all my bookmarks disappeared. is there a way to recover.

所有回覆 (2)

more options

If you didn't locally backup to a USB drive or didn't use Sync connections there are high changes reinstalling your OS wipe clean any data that was on the system at that time. If so then no data recovery is possible now.

有幫助嗎?

more options

Hi Glenn, do you sign Firefox in to your Mozilla account? If you signed the new installation of Firefox in to the same Mozilla account as the old installation, then Sync should download the bookmarks from the Sync cloud in the background.

That process is not perfect. You can check what data is in the Sync cloud for your Mozilla Account using the About Sync add-on:

https://addons.mozilla.org/firefox/addon/about-sync/

After you install the add-on, you can type or paste about:sync in the address bar and press Enter to load it. The page shows each category of data currently found in the Sync cloud.

Anything useful under bookmarks?

If not...

When Windows was reinstalled/reset/refreshed, was ANY of your data preserved? Sometimes this could involve creating temporary folder named

C:\Windows.old

That's usually a temporary folder which gets deleted after 28 days. If you find it, turn on viewing of hidden files and folders --

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5

-- and explore up the path to

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox

Is there data there? If so, we can suggest how to restore this to the new locations.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題