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Lost Sync Data after computer reset.

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  • 最近回覆由 Sadira

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Hello there. I had to recently wipe my computer on 4/12/2025. I forgot to sync my bookmarks and passwords. Is there any way I can possibly get these back? I don't know how far back Mozilla itself keeps files, I've been told they do but I'm not sure how far back.

Hello there. I had to recently wipe my computer on 4/12/2025. I forgot to sync my bookmarks and passwords. Is there any way I can possibly get these back? I don't know how far back Mozilla itself keeps files, I've been told they do but I'm not sure how far back.

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Your Firefox browser data is stored locally on your computer, and the Sync service creates a private copy of selected categories of data in Mozilla's Sync cloud. If you never signed your Firefox in to your Mozilla Account to sync data, then probably you are out-of-luck unless you have backups of your computer.

You say you wiped your computer -- did you format the disk? If you used the built-in Windows Reset feature, your data might have been saved in a temporary folder named

C:\Windows.old

If you have that folder -- it gets deleted after 28 days, so please check ASAP -- turn on viewing of hidden files and folders --

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5

-- and explore up the path to

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox

Is there data there? If so, we can suggest how to restore this to the new locations.

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I did. It didn't create Windows.old. That was the first thing I checked for. I told Firefox to sync before I wiped my computer and it told me it did so. I used the built in Windows Reset and it didn't save any of that information, unfortunately.

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Aha, so now that you are signed in to your Mozilla Account in your new installation of Firefox, you can check what is available in the Sync cloud using this method:

Install the About Sync add-on:

https://addons.mozilla.org/firefox/addon/about-sync/

After you install the add-on, you can type or paste about:sync in the address bar and press Enter to load it. The page shows each category of data currently found in the Sync cloud.

Anything listed under bookmarks or crypto?

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It shows things under bookmarks and crypto but nothing is dated before the 12th of April. Just the 13th and 14th.

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The other choices with a Windows Reset are to save your data "in place" or to delete it. If the data was saved in place, it may be in a different profile. You could take a look at the first section of the following article to look for older profiles: Recover lost or missing Bookmarks.

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I checked and the other profile there had absolutely nothing on it. I tried all the other options on there too. None had any effect.

Thank you for the help, Jscher2000.

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