搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

FF will not open any sites, just hangs there

  • 1 回覆
  • 0 有這個問題
  • 11 次檢視
  • 最近回覆由 Mutaz Awad

more options

When I open FF 137 on my iMac running OS 12.7.6, it just keep trying and trying with no link. When I try and quit it needs to be forced quick to stop running. There are no fire walls and it worked yesterday 4-5-25 just fine, but no go today. I tried replacing FF and still no luck, what do I try now, [email removed]@yahoo.com

When I open FF 137 on my iMac running OS 12.7.6, it just keep trying and trying with no link. When I try and quit it needs to be forced quick to stop running. There are no fire walls and it worked yesterday 4-5-25 just fine, but no go today. I tried replacing FF and still no luck, what do I try now, [email removed]@yahoo.com

由 NoahSUMO 於 修改

所有回覆 (1)

more options

1. Restart Your Computer: Sometimes, a simple restart can resolve issues with applications that are not responding. 2. Check Activity Monitor: Open Activity Monitor (found in Applications > Utilities) and look for any instances of Firefox that may be running. If you see any, select them and click the "X" button to force quit. 3. Safe Mode: Try starting your Mac in Safe Mode. To do this, restart your Mac and hold down the Shift key immediately after you hear the startup sound. This will load only essential system software. Once in Safe Mode, try opening Firefox. 4. Create a New User Account: Create a new user account on your Mac to see if the issue is specific to your current user profile. Go to System Preferences > Users & Groups, and create a new account. Log into that account and try opening Firefox. 5. Check for Updates: Make sure your macOS and Firefox are both up to date. Sometimes, compatibility issues can arise from outdated software. 6. Remove Firefox Preferences: Corrupted preference files can cause issues. You can try removing the Firefox preferences:

◦ Go to ~/Library/Application Support/Firefox/Profiles/ (you can access this by opening Finder, clicking "Go" in the menu, and selecting "Go to Folder"). 
◦ Find the folder that ends with .default and look for a file named prefs.js. You can move this file to your desktop (as a backup) and then try opening Firefox again. 

7. Check Console for Errors: Open the Console app (found in Applications > Utilities) and look for any error messages related to Firefox when you try to open it. This might give you clues about what's going wrong. 8. Reinstall Firefox: If you haven't already, completely uninstall Firefox by dragging it from the Applications folder to the Trash. Then, download the latest version from the official Firefox website and reinstall it. 9. Check for Conflicting Software: Sometimes, other software can interfere with Firefox. If you have any third-party security software or VPNs, try disabling them temporarily to see if that resolves the issue. 10. Contact Mozilla Support: If none of the above steps work, consider reaching out to Mozilla support for further assistance.

由 NoahSUMO 於 修改

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題