Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多
封存

passwords and bookmarks

Logosor replied
Sabrina

I recently had my computer serviced and when i got it back the firefox version I had was removed. I redownladed and entered my gmail and my passwords and bookmarks did not restore

I recently had my computer serviced and when i got it back the firefox version I had was removed. I redownladed and entered my gmail and my passwords and bookmarks did not restore

所有回覆 (1)

Hello,

What is your operating system (Linux, Mac, Windows)?

Do you have system backups (Timeshift, Time Machine, etc.)?

Do you use Firefox Sync?

With your former Firefox, did you save the passwords inside?

Did the technician reinstall the operating system?

由 Logosor 於 修改