Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多
Solved 封存

no sound from url videos

woodust

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a disc. It works OK

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a disc. It works OK
從原來的回覆中察看解決方案

選擇的解決方法

I went to Dell. My computer is out of support. went to Microsoft community. I can't tell you what I did but I have sound.

所有回覆 (10)

Show the issue and provide links for us to replicate. What version of Firefox? What do you see here. see screenshot Also try reset to see if it helps.

https://www.123greetings.com/birthday/happy_birthday/happy_birthday_with_a_cute_band_.html .All the sites are like this. Today Microsoft reinstalled win. 11 but I still have no sound. i use Mozilla Firefox. Your screen shot shows reset sound device. mine does not show same.

Yes, the happy birthday song works for me. This is a Windows issue. Try going into device management and update or remove the driver for your sound device. Then reboot windows. https://www.google.com/search?client=firefox-b-1-d&q=device+management+and+update+or+remove+the+driver+for+your+sound+device

Been to the sound driver. I have the best installed was told.

do you think it could be the media player?

I don't have any sound I played sound once on 123greatings now it won't play.

jonzn4suse: are you implying that I remove the sound driver as if it is not necessary? I seen somewhere to back up system first. I am just a beginner on this computer stuff. Microsoft couldn't fix the problem. shall I take it to my local computer shop?

NO! I see it's a dell. Go to these 2 sites to verify drivers are current. https://www.dell.com/support/home/en-us https://www.intel.com/content/www/us/en/support/detect.html

由 jonzn4SUSE 於 修改

選擇的解決方法

I went to Dell. My computer is out of support. went to Microsoft community. I can't tell you what I did but I have sound.

LMAO!!! Glad to hear(pun intended) that it's working. Mark this as resolved and have a nice day.