搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

crash while in troubleshoot mode

more options

Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 and this happened while in 'troubleshoot' mode.

This is the link to that report: https://crash-stats.mozilla.org/report/index/47617fc8-55f9-4d32-8713-a4ce40240426

Any help in finding a fix would be appreciated. Sincere thanks, V

Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 and this happened while in 'troubleshoot' mode. This is the link to that report: https://crash-stats.mozilla.org/report/index/47617fc8-55f9-4d32-8713-a4ce40240426 Any help in finding a fix would be appreciated. Sincere thanks, V

所有回覆 (3)

more options

If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

有幫助嗎?

more options

Does it still happen with Bitdefender disabled? This may require rebooting into Windows Safe Mode (networking enabled). You could also try disabling it in about:third-party.

有幫助嗎?

more options

Nearly all of the crash reports submitted for this crash signature were submitted today (Reports), so there doesn't seem to be much historical information to go on.

Is there any pattern to which sites/pages/content may be associated with this problem? Or does it seem to occur at a certain time of the hour or after a certain duration of browsing? Or is it more random?

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題