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Computer will not allow me to open Firefox

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  • 最近回覆由 cor-el

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Have always used Firefox, starting crashing this past month, cleaned buffer,, rebooted and now I cannot open or run Firefox. I had to open Google Chrome just to get here, and I hate Google. Running Windows 10 PRO on desktop. Senior citizen not a computer professional, consider me a kindergarten with a manual Corvette. Please help.

Have always used Firefox, starting crashing this past month, cleaned buffer,, rebooted and now I cannot open or run Firefox. I had to open Google Chrome just to get here, and I hate Google. Running Windows 10 PRO on desktop. Senior citizen not a computer professional, consider me a kindergarten with a manual Corvette. Please help.

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Do you get the crash reporter and have submitted a crash report?

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See "Viewing reports outside of Firefox":



Try to start Firefox in Troubleshoot Mode to see if that works and possibly create a new profile.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.


Boot the computer in Windows Safe Mode with network support to see if that has effect.