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Access denied

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I am trying to arrange a redelivery with Royal mail, but keep getting met with this error message You don't have permission to access "http://www.royalmail.com/" on this server.

Reference #18.2cfaff5a.1672254451.123bbae8

I am trying to arrange a redelivery with Royal mail, but keep getting met with this error message You don't have permission to access "http://www.royalmail.com/" on this server. Reference #18.2cfaff5a.1672254451.123bbae8

被選擇的解決方法

Hi

It looks like Royal Mail had a few problems earlier today:

https://www.bbc.com/news/technology-64110269

從原來的回覆中察看解決方案 👍 1

所有回覆 (7)

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Are you getting this message when trying to access the site or after you've logged into your account?

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I don't have an account with them. I missed a parcel delivery this morning and wanted to arrange a redelivery. I have done this on several occasions in the past without problems.

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"You don't have permission to access..." errors are characteristic of a firewall that protects the server against misuse and this firewall thinks something is suspicious about the HTTP request. If you use a proxy or VPN then try to use a direct connection. Select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

  • Settings -> General -> Network: Connection -> Settings

You can try to clear the Cache and remove the Cookies for websites that cause problems via the padlock button or via "3-bar" Firefox menu button (Options/Preferences) to see if that fixes it.

I've seen cases where having enabled "Resist Fingerprinting" was causing this issue.

If this all doesn't work then you can try "Forget About This Site" in the right-click context menu of an history item.

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I had tried clearing cookies via the padlock icon, that did not help. I tried removing cookies via the privacy & security > cookies and site data > manage data > remove selected. Neither of these made any difference. I closed Firefox browser and went and did other things. After opening Firefox again I tried the site again and was successful. The problem has gone for the time being, but no further forward in finding the cause.

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選擇的解決方法

Hi

It looks like Royal Mail had a few problems earlier today:

https://www.bbc.com/news/technology-64110269

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Thanks to all for input, but it appears that Royal mail were the culprits after all.