搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Account Login / Lost Password / Password Reset

  • 2 回覆
  • 0 有這個問題
  • 9 次檢視
  • 最近回覆由 Terry

more options

I have just had to open a New Firefox Account in order to ask this #$%^&* Question. Firefox Browser indicates I am not signed in, although the browser shows all my bookmarks and has "saved passwords". My ORIGINAL Account used an email/Login that was "compramised". I want to go into that account and update the email/Login but the browser will not allow me to reset the password. How do I get help to fix this Problem. I do not want to lose all my Bookmarks and Saved Passwords.

I have just had to open a New Firefox Account in order to ask this #$%^&* Question. Firefox Browser indicates I am not signed in, although the browser shows all my bookmarks and has "saved passwords". My ORIGINAL Account used an email/Login that was "compramised". I want to go into that account and update the email/Login but the browser will not allow me to reset the password. How do I get help to fix this Problem. I do not want to lose all my Bookmarks and Saved Passwords.'''

所有回覆 (2)

more options

Unfortunately if you can't access that email that was used to register for the Firefox account there nothing more that the MODs or anyone else on here can do to help with that. So until you resolve you email account lockup Firefox has no control of what your email support does to your email account access.

The next FAQ are what you need to read over if they will help backup your data.

https://support.mozilla.org/en-US/kb/export-login-data-firefox https://support.mozilla.org/en-US/questions/1329981 https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

有幫助嗎?

more options

You shouldn't rely on sync to backup your data.

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

See this article for changing your account password.

https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題