搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

My Firefox brower is crashing alot recently.

more options

Hello,

My Firefox browser is crashing a lot after the recent updates. Not really sure what is causing the crashes but anytime I open any websites or try to do some work on the browser is resulting into unexpected crash. I have submitted several crash reports, but haven't had any solutions to the problem.

here the is one crash report: bp-921f5f10-a9ed-48d3-a1b4-f85680221122, bp-0abebf94-c5df-4a41-b9e3-9af8f0221122.

Can you please help us troubleshoot the issue and provide us with a solution if any?

Thanks Nishil

Hello, My Firefox browser is crashing a lot after the recent updates. Not really sure what is causing the crashes but anytime I open any websites or try to do some work on the browser is resulting into unexpected crash. I have submitted several crash reports, but haven't had any solutions to the problem. here the is one crash report: bp-921f5f10-a9ed-48d3-a1b4-f85680221122, bp-0abebf94-c5df-4a41-b9e3-9af8f0221122. Can you please help us troubleshoot the issue and provide us with a solution if any? Thanks Nishil

被選擇的解決方法

Hmmmm, this is the same crash reason. Crashing modules "RelayCam", "libVtcComLib.dylib" and "libavCam.dylib" are still registered in your device.

Can you open about:third-party and find anything of these?

PS try to find it in /Library/CoreMediaIO/Plug-Ins/DAL

從原來的回覆中察看解決方案 👍 0

所有回覆 (7)

more options

This is an issue with a cameras related plugin that crashes when it initializes (Solstice Conference Camera). The crash is restricted to the latest MacOS 13 release. Since our cameras code is currently running in the parent process, this results in a browser crash. The issue also impacts Chrome.

We've reached out to the company and filed a issue ticket, and they indicated they are looking at it. We'll keep pushing there in the hope that they push an update with a fix.

有幫助嗎?

more options

If I uninstall Solstice Conference Camera from my laptop would that resolve this problem? I am not using Solstice Conference Camera on regular basis anyways.

Please advise.

有幫助嗎?

more options

Even after the uninstalling the Solstice Conference Camera, I am still experiencing crashing. Is there any workaround you can offer? Here the latest crash report: bp-921f5f10-a9ed-48d3-a1b4-f85680221122

有幫助嗎?

more options

選擇的解決方法

Hmmmm, this is the same crash reason. Crashing modules "RelayCam", "libVtcComLib.dylib" and "libavCam.dylib" are still registered in your device.

Can you open about:third-party and find anything of these?

PS try to find it in /Library/CoreMediaIO/Plug-Ins/DAL

由 TyDraniu 於 修改

有幫助嗎?

more options

You can try to remove the RelayCAM.plugin that shows in the module list of the crash report.

有幫助嗎?

more options

Thank you TyDraniu and cor-el for providing the solution. After the removing the RelayCAM.plugin from the library it resolve the problem.

有幫助嗎?

more options

I had the same problem and I followed your chosen solution and renamed RelayCam.plugin to RelayCam.plugin_old - it doesn't crash anymore.

由 sowmik.sengupta 於 修改

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題