搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Account Recovery

  • 1 回覆
  • 0 有這個問題
  • 12 次檢視
  • 最近回覆由 Dropa

more options

I am trying to login with my personal email account, but it is saying that it is not the primary email on that account. I have no idea what another email would be that I used for that account. Is there any way that I can reset this so I can use my primary email as an email for a firefox account? I do not care if I have to reset and start from scratch as I do not (yet) have any paid Mozilla services on the account.

I am now contacting support directly via email but do not know how to delete this thread.

I am trying to login with my personal email account, but it is saying that it is not the primary email on that account. I have no idea what another email would be that I used for that account. Is there any way that I can reset this so I can use my primary email as an email for a firefox account? I do not care if I have to reset and start from scratch as I do not (yet) have any paid Mozilla services on the account. I am now contacting support directly via email but do not know how to delete this thread.

由 devonf 於 修改

所有回覆 (1)

more options

If you don't recall the primary email login access there's not much that can be done here. If you can't login with the primary email account and reset the email for the registered primary login then it's considered a Lost Account that no one on here can help with. You have to start with a new login account at this point.

由 Dropa 於 修改