Lost all data sync account
Hello
1 day ago my old ssd die forever with all data, I managed to save some files But for firefox browser I didn't save anything, because my account is sync everyday
When i login to new browser, i enter account, password and wait for sync to recovery history, bookmark, etc 2 days have already passed and I have not recovered anything, as if nothing was ever saved I try contact firefox stuff to give me my last data save on his server but I don't know how to contact them, I had some links that I need and I can't find them anymore
Can you get some information on how to contract them to fix the problem Any kind of information helps me, I searched on google but I don't know what to do anymore Thx
所有回覆 (1)
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.