搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox 104.0.2 crashes

  • 9 回覆
  • 1 有這個問題
  • 7 次檢視
  • 最近回覆由 mytmoss

more options

Supposedly Firefox 104.0.2 fixed a crash issue. I am currently running on Windows 11

Mine crashes about twice a day. They need to revisit their "fix"

The browser hangs, then crashes when I start to do something as simple as switching tabs.

Supposedly Firefox 104.0.2 fixed a crash issue. I am currently running on Windows 11 Mine crashes about twice a day. They need to revisit their "fix" The browser hangs, then crashes when I start to do something as simple as switching tabs.

所有回覆 (9)

more options

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

What security software are you running?


Edition Windows 11 Pro Insider Preview Version 22H2 Installed on ‎04-‎Aug-‎22 OS build 25174.1010 Experience Windows Feature Experience Pack 1000.25174.1010.0

more options

Sorry to hear about the crashes. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

more options

I am using both Malwarebytes and Windows 11 native antivirus. I have not tried to the safe mode because frankly I do not want to spend hours troubleshooting anything.

I am not getting the Crash reporter form. It just crashes.

more options

Do you get a message from Windows, or is it more like what happens when you exit Firefox using

menu button > Exit

Or are you saying it freezes, and after waiting a bit, you kill it?

more options

When I say it just creashes, it is what I mean. No messages from Windows, no messages from Firefox and I am not exiting Firefox.

I am trying to click on something, it appears that Firefoxes feezes momemtarily and gone. I am not killing FF, it suicides by itself.

more options

Is crash reporting enabled? You can check here:

Open the Settings page using either:

  • "3-bar" menu button (or Tools menu) > Settings (previously "Options")
  • type or paste about:preferences into the address bar and press Enter to load it

In the very tiny search box at the top of the page, type crash and Firefox should filter to the "Firefox Data Collection and Use" section. It's the first checkbox.

more options

It is/was checked

more options

How much physical memory do you have installed ?


Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

more options

32GB of Ram

I prob will put up with the problem rather than try to troubleshoot in safe mode.

Firefox is bloatware, so it never surprises me when it has issues. I use it because I prefer the features it has.