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Lost information

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I had to reset my Dell computer and it had Firefox on it. I lost everything on it. Can I get it back?

I had to reset my Dell computer and it had Firefox on it. I lost everything on it. Can I get it back?

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First off what do you mean reset? Some clarification is needed here.

有幫助嗎?

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I'll try to remember exactly what happened. on the screen it came up would you like to restart your computer It was Microsoft and it gave options and I took the startup repair and went to troubleshoot. My computer had been running real slow and a website like ESPN crashed a few times

有幫助嗎?

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You can check if you have a "C:\Windows.old" folder with your previous personal data.

有幫助嗎?

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Did it use the restore back to last working image?

有幫助嗎?

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I don't remember if it said last working image,, I don't think so.

有幫助嗎?

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It doesn't look like I have those folders. I lost Microsoft edge also

有幫助嗎?

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Windows uses that terminology when if something goes wrong and ask to restore to last working when restoring images.

有幫助嗎?

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