Installing FireFox update . . .
You actually have an egregious error in your install procedure/program. 1) you fail to tell folks/warn them close down i) FF when installing the update and/or ii) save and delete all open sites in the FF being upgraded. 2) there is a failure to TELL us reboot FF after the install.
Doing research and writing all day long as I do, I actually hold a number of reference sites open in FF as I work.
My friend who happens to understand all this computer stuff tells me that the open sites on my FF is what impeded the successful install . . . .
The other grumble I have with you-all is that it has taken me too much time to try and find a way to respond to you with the information needed to solve this problem for the FF community . . . .
I am a paying/donator to FF . . . and I must tell you I am beyond disappointed by all this dropped ball on sensible communications practice!
In most cases, the update is done within Firefox. During the process, it downloads the data, runs the update program which shuts down the browser before making changes. The browser should then restart.
Please explain the problem in detail. What happens? What are the exact error messages?
Here is the Mozilla Support article on how to update Firefox. Note: this article has just been updated. Update Firefox to the latest release
Are you updating Firefox by downloading and then opening the Firefox Installer file? If so, the procedure is explained here, but it assumes that you are using a different browser, not Firefox, to download the Firefox Installer: How to install Firefox on Windows
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