搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Unable To View Any Videos in Firefox

  • 5 回覆
  • 1 有這個問題
  • 10 次檢視
  • 最近回覆由 Derph

more options

Firefox is not playing any videos on my device. Will typically 'spin' as if loading.

Every site repeats the same stupid troubleshooting steps. I have already: Cleared cookies and cache, Disabled all themes and extensions, Tried in troubleshooting mode, Disabled hardware acceleration, 'refreshed' Firefox, Did a complete uninstall, including deleting %APPDATA%\Mozilla\ and reinstalled.

Videos play just fine in other browsers, like Google Chrome

Running Firefox 97.0.1 (Up to date) on Windows 10, Version 21H2

Firefox is not playing any videos on my device. Will typically 'spin' as if loading. Every site repeats the same stupid troubleshooting steps. I have already: Cleared cookies and cache, Disabled all themes and extensions, Tried in troubleshooting mode, Disabled hardware acceleration, 'refreshed' Firefox, Did a complete uninstall, including deleting %APPDATA%\Mozilla\ and reinstalled. Videos play just fine in other browsers, like Google Chrome Running Firefox 97.0.1 (Up to date) on Windows 10, Version 21H2
附加的畫面擷圖

被選擇的解決方法

No addons.

Problem fixed itself a couple days ago. ¯\_(ツ)_/¯

從原來的回覆中察看解決方案 👍 1

所有回覆 (5)

more options

What security software are you running? see screenshot

由 jonzn4SUSE 於 修改

more options

Is that the screenshot you meant to post, Jonzn?

It's an employer-provided laptop that runs Cortex XDR. I don't reckon that Cortex XDR would be the problem though, because my prior laptop had Cortex XDR as well and it ran without any issues.

more options

Hi

Do you have any add-ons installed in Firefox?

more options

Try Windows in Safe Mode.

more options

選擇的解決方法

No addons.

Problem fixed itself a couple days ago. ¯\_(ツ)_/¯