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Firefox will not connect to Amazon.com (nor smile.amazon.com). Error "Secure Connection Failed"

  • 2 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 Vicky

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Update: Thanks to jscher2000. I disabled all add-ons and can now browse. Next will be to try them out one at a time to find the offender. Cheers


Windows 10 Firefox 97.0 (64 bit) Amazon.com

Suddenly, without any changes I am aware of, Firefox will not connect to Amazon.com (nor smile.amazon.com). I get the error "Secure Connection Failed" followed with "An error occurred during a connection to smile.amazon.com. PR_END_OF_FILE_ERROR". All other sites, including banking, seem to be fine. I can connect to Amazon via Edge. What does work, besides Edge, is Firefox's troubleshooting mode. What's disabled in TS mode?

I have tried the following: 1- With and without VPN. 2- Disabled Defender. 3- close everything and restart. 4- Clear cache, cookies, and everything else I could think of then close down and restart. 5- Reinstalled a fresh version of Firefox (and then also cleared cache etc and restarted).

This has been happening just over a week and there was a brief period, a couple days ago, when it connected to Amazon but that did not last. Any thoughts or suggestions? Thanks very much.

Update: Thanks to jscher2000. I disabled all add-ons and can now browse. Next will be to try them out one at a time to find the offender. Cheers Windows 10 Firefox 97.0 (64 bit) Amazon.com Suddenly, without any changes I am aware of, Firefox will not connect to Amazon.com (nor smile.amazon.com). I get the error "Secure Connection Failed" followed with "An error occurred during a connection to smile.amazon.com. PR_END_OF_FILE_ERROR". All other sites, including banking, seem to be fine. I can connect to Amazon via Edge. What does work, besides Edge, is Firefox's troubleshooting mode. What's disabled in TS mode? I have tried the following: 1- With and without VPN. 2- Disabled Defender. 3- close everything and restart. 4- Clear cache, cookies, and everything else I could think of then close down and restart. 5- Reinstalled a fresh version of Firefox (and then also cleared cache etc and restarted). This has been happening just over a week and there was a brief period, a couple days ago, when it connected to Amazon but that did not last. Any thoughts or suggestions? Thanks very much.

由 Vicky 於 修改

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Hi Vicky, Troubleshoot Mode temporarily deactivates add-ons, hardware acceleration, any userChrome.css / userContent.css files, and the JavaScript compilers. And possibly some other things that do not immediately come to mind.

As the next step, you might want to:

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for the site.

Any improvement?

more options

Thanks to jscher2000. I disabled all add-ons and can now browse. Next will be to try them out one at a time to find the offender. Cheers