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I cannot use google, google mail, google maps, etc

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I cannot get access to google

被選擇的解決方法

Judging from your reply in your other thread (https://support.mozilla.org/questions/1365074), it sounds like one of those settings changes worked for you. Do you recall which one?

從原來的回覆中察看解決方案 👍 0

所有回覆 (6)

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Hi James, do you get a particular error message, for example:

  • Site not found
  • Security issue, did not connect
  • Login incorrect
  • Need to enable cookies
  • Etc.

有幫助嗎?

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Yes, it says “secure connection failed”.

有幫助嗎?

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It also says that when I try to access Outlook

有幫助嗎?

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Could you try changing one or two connection settings. That would be on the same section of the Settings page:

  • Windows: "3-bar" menu button (or Tools menu) > Settings (previously "Options")
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type proxy and Firefox should filter to the "Settings" button, which you can click.

(1) Disable Proxy Server

Near the top of the panel, select "No proxy". Then click OK to save your change.

Any difference?

(2) Disable DNS over HTTPS

Back in the same panel, you can find this checkbox at the bottom. If you can't connect with the box checked for "Enable DNS over HTTPS" try unchecking it. Then click OK to save your change.

Any difference?

有幫助嗎?

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選擇的解決方法

Judging from your reply in your other thread (https://support.mozilla.org/questions/1365074), it sounds like one of those settings changes worked for you. Do you recall which one?

有幫助嗎?

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I had to try both solutions before the problem was resolved.

有幫助嗎?

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