搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Cannot log into Express-Scripts

  • 3 回覆
  • 1 有這個問題
  • 39 次檢視
  • 最近回覆由 FredMcD

more options

As of today, I can no longer log into my Express Scripts account on my PC using Firefox. I can log into virtually everything else using Firefox (i.e., my bank accounts, credit card accounts, brokerage accounts, etc.), but not Express Scripts. Previously, I had no problem with this login - over many, many years. And I find that I can log into Express Scripts easily using Edge, Chrome or (on my iPhone) Safari - so the problem would seems to be with Firefox. Specifically, when I try to log into Express Scripts using Firefox, a new small pop-up window arrives noting that, "This site is asking you to sign in." - the pop-up asks for user name and password to be typed into the pop-up, and provides a "sign in" and a "cancel" button - if the user name and password are inserted into the pop-up and "sign in" is clicked, the pop-up simply clears the user name and password - if "cancel" is clicked, the pop-up disappears, the original Express Scripts login window goes briefly to a "we'll be right with you" screen, then reverts back to the original login screen.

As of today, I can no longer log into my Express Scripts account on my PC using Firefox. I can log into virtually everything else using Firefox (i.e., my bank accounts, credit card accounts, brokerage accounts, etc.), but not Express Scripts. Previously, I had no problem with this login - over many, many years. And I find that I can log into Express Scripts easily using Edge, Chrome or (on my iPhone) Safari - so the problem would seems to be with Firefox. Specifically, when I try to log into Express Scripts using Firefox, a new small pop-up window arrives noting that, "This site is asking you to sign in." - the pop-up asks for user name and password to be typed into the pop-up, and provides a "sign in" and a "cancel" button - if the user name and password are inserted into the pop-up and "sign in" is clicked, the pop-up simply clears the user name and password - if "cancel" is clicked, the pop-up disappears, the original Express Scripts login window goes briefly to a "we'll be right with you" screen, then reverts back to the original login screen.

被選擇的解決方法

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

more options

選擇的解決方法

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

Clearing cookie did the trick! THANKS!!!

more options

Glad to help. Safe Surfing.