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one website with scrolling problems

  • 11 回覆
  • 1 有這個問題
  • 39 次檢視
  • 最近回覆由 mmoni

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Hello,

There is this one website where scrolling with keyboard keys (arrows or PgUp/PgDown) works intermittently. Sometimes it works when I load the page and then it stops (usually when I switch to another tab and then return to it), sometimes it doesn't work from the start. I went through the usual diagnostics (safe mode, new profile etc.) and even though sometimes they seemed to help at the beginning, the problem always returned. I kind of gave up on it, since the time consumed by me trying to find a solution is disproportionate to the minor annoyance it causes, but it still mystifies me. FWIW, it's a blog with a very long Disqus comment section (the latest post has nearly 1,500 comments). Maybe the problem has a very simple solution which I've just failed to find?

(see the System Details for the troubleshooting information - c)

Hello, There is this one website where scrolling with keyboard keys (arrows or PgUp/PgDown) works intermittently. Sometimes it works when I load the page and then it stops (usually when I switch to another tab and then return to it), sometimes it doesn't work from the start. I went through the usual diagnostics (safe mode, new profile etc.) and even though sometimes they seemed to help at the beginning, the problem always returned. I kind of gave up on it, since the time consumed by me trying to find a solution is disproportionate to the minor annoyance it causes, but it still mystifies me. FWIW, it's a blog with a very long Disqus comment section (the latest post has nearly 1,500 comments). Maybe the problem has a very simple solution which I've just failed to find? <!-- { "application": { "name": "Firefox", "osVersion": "Windows_NT 10.0 22000", "version": "95.0.1", "buildID": "20211215221728", "distributionID": "", "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:95.0) Gecko/20100101 Firefox/95.0", "safeMode": false, "updateChannel": "release", "supportURL": "https://support.mozilla.org/1/firefox/95.0.1/WINNT/pl/", "osTheme": "", "numTotalWindows": 1, "numFissionWindows": 1, "numRemoteWindows": 1, "launcherProcessState": 0, "fissionAutoStart": true, "fissionDecisionStatus": "enabledByRollout", "remoteAutoStart": true, "policiesStatus": 0, "keyLocationServiceGoogleFound": true, "keySafebrowsingGoogleFound": true, "keyMozillaFound": true }, "securitySoftware": { "registeredAntiVirus": "Program antywirusowy Microsoft Defender", "registeredAntiSpyware": "", "registeredFirewall": "Zapora Microsoft" }, "processes": { "remoteTypes": { "privilegedabout": 1, 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"version": "1.1", "isActive": true, "id": "wikipedia@search.mozilla.org" }, { "name": "Wolne Lektury", "type": "extension", "version": "1.0", "isActive": true, "id": "wolnelektury-pl@search.mozilla.org" } ], "features": [ { "name": "DoH Roll-Out", "version": "2.0.0", "id": "doh-rollout@mozilla.org" }, { "name": "Firefox Screenshots", "version": "39.0.1", "id": "screenshots@mozilla.org" }, { "name": "Form Autofill", "version": "1.0.1", "id": "formautofill@mozilla.org" }, { "name": "Picture-In-Picture", "version": "1.0.0", "id": "pictureinpicture@mozilla.org" }, { "name": "Proxy Failover", "version": "1.0.2", "id": "proxy-failover@mozilla.com" }, { "name": "Reset Search Defaults", "version": "2.1.0", "id": "reset-search-defaults@mozilla.com" }, { "name": "Web Compatibility Interventions", "version": "28.0.1buildid20211210.021657", "id": "webcompat@mozilla.org" }, { "name": "WebCompat Reporter", "version": "1.4.2", "id": "webcompat-reporter@mozilla.org" } ], "normandy": { "addonStudies": [], "prefRollouts": [ { "slug": "bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100", "state": "active", "preferences": [ { "preferenceName": "media.peerconnection.mtransport_process", "value": true, "previousValue": false }, { "preferenceName": "network.process.enabled", "value": true, "previousValue": false } ], "enrollmentId": "f8a80894-9401-47a6-805a-89ec66d7f718" }, { "slug": "bug-1732206-rollout-fission-release-rollout-release-94-95", "state": "active", "preferences": [ { "preferenceName": "fission.experiment.enrollmentStatus", "value": 4, "previousValue": 0 } ], "enrollmentId": "4744a367-f87b-422b-a989-a324dadd8d4f" } ], "prefStudies": [], "nimbusExperiments": [], "remoteConfigs": [] }, "modifiedPreferences": {} } --> ''(see the System Details for the troubleshooting information - c)''

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You may have turned on caret browsing <F7> by accident.


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

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The problem returned in Safe mode after a few minutes. Could it have something to do with the fact that the website in question is not secure? (crossed padlock symbol)

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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

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OK, this is weird. I restarted Firefox in the Safe mode, the problem didn't return. So then I restarted it with ALL the extensions turned off manually and the problem returned. So what is this thing that the Safe mode does which is more than just turning all the extensions off and which is apparently at the root of my problem?

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https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes), any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem. If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.

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You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting to make changes effective.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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I tried all the suggested solutions - new "bare" profile, disabling acceleration, disabling Web GL, updating my graphics driver, and unfortunately the problem always returns.

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Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.

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Didn't help, either.

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What is the address of this one website where this issue occurs?

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http://habilitant2012.pl/ (try any blog post)