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Firefox Mac IOS Browser downloads, won't open

  • 7 回覆
  • 1 有這個問題
  • 42 次檢視
  • 最近回覆由 cor-el

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I was using Firefox browser (with the purple logo), it crashed on me. I downloaded the update, but it will not install. The download file will not open.

所有回覆 (7)

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What's your computer system and Firefox version?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

有幫助嗎?

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Problem can download Firefox, can't get it to open. Please help. Regarding Firefox 91.0.2.dmg. same thing happens with 78.13.0esr.

有幫助嗎?

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Macs: Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Images) file. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

有幫助嗎?

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Nothing happens when I click on the downloaded file. I. have tried to find and use an application to open the download and have been unsuccessful. I do not even have a screen shot to send as no error message is received .

有幫助嗎?

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Is this with one type of file, several types? Is this with all websites/pages, some, a few?

Can you provide an example?

有幫助嗎?

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I do not run .dmg files on a regular basis. Therefore, I do not know.

有幫助嗎?

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You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

有幫助嗎?

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