搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Can't cllick buttons on a specific website

  • 6 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

This is a bit complicated but here goes. Before you read the problem, know that when I couldn't make Firefox work properly, I installed the Chrome "virus." (I really dislike Chrome) and what I am describing below worked there just fine. I am an academic reference and instruction librarian. I went to our school's regular library website. I've been going to this website for six years now and never seen this problem before. To see myproblem, go to library.gs.edu Click on the tab near the top for Library Catalog. In the search box below the tabs, paste "Global leadership perspectives : insights and analysis" When you get a result back, on the left side of the page, click Gateway Seminary under "Held by." Now, go to the first result. On the top of that are three buttons: cite, share, and save. Click any of them. The button goes dark but I see now popup, which I should. I've been clicking these for years with no problem. When I do it now, the popup I should see does not appear. It works for my colleague. Thus, there must be something wrong with my config. I upgraded to version 91 this morning and trired this again. No, I checked and my block popups box is not checked. I can't figure out why this worked last week, and works for my colleague now, but I can't make it work in FF. Any suggestions? I'd very much prefer to keep using FF but if it won't do a basic operation, I can't. This is my day job.  :-( I tried to get an image but the tab keeps crashing. I restarted FFF. I updated the version. Still have crashes with this tab. Thanks.

This is a bit complicated but here goes. Before you read the problem, know that when I couldn't make Firefox work properly, I installed the Chrome "virus." (I really dislike Chrome) and what I am describing below worked there just fine. I am an academic reference and instruction librarian. I went to our school's regular library website. I've been going to this website for six years now and never seen this problem before. To see myproblem, go to library.gs.edu Click on the tab near the top for Library Catalog. In the search box below the tabs, paste "Global leadership perspectives : insights and analysis" When you get a result back, on the left side of the page, click Gateway Seminary under "Held by." Now, go to the first result. On the top of that are three buttons: cite, share, and save. Click any of them. The button goes dark but I see now popup, which I should. I've been clicking these for years with no problem. When I do it now, the popup I should see does not appear. It works for my colleague. Thus, there must be something wrong with my config. I upgraded to version 91 this morning and trired this again. No, I checked and my block popups box is not checked. I can't figure out why this worked last week, and works for my colleague now, but I can't make it work in FF. Any suggestions? I'd very much prefer to keep using FF but if it won't do a basic operation, I can't. This is my day job. :-( I tried to get an image but the tab keeps crashing. I restarted FFF. I updated the version. Still have crashes with this tab. Thanks.

所有回覆 (6)

more options

This kind of overlay is not a pop-up window, so it's not covered by the popup blocker. A more common culprit would be an ad blocker that is a bit confused about what is being displayed and failing to clean it up nicely.

Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Otherwise, maybe due to a change in the site there is a stuck file in the web content cache causing this problem. If you haven't already, try a reload bypassing the cache (Ctrl+Shift+r or Ctrl+F5), or you can flush cached web content and let Firefox rebuild the cache: How to clear the Firefox cache.

more options

Also, sorry to hear about the crashes, maybe there is a separate problem at the root of this.

more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

Thanks. Can I clear the cache but keep the cookies (website credentials)?

more options

drduncan said

Thanks. Can I clear the cache but keep the cookies (website credentials)?

Yes, they are separate checkboxes in Clear Data.

more options

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" keeps cookies with an allow exception
  • using "Clear history when Firefox closes" to clear cookies clears all cookies including cookies with an allow exception you may want to keep
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data