Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox not working

bogatkev
bogatkev
more options

Firefox has completely stopped working on my laptop and literally the only thing I can do is open it up. If I try to go to a website, go to the settings, go to the reset Firefox page I get a white screen. I've tried:

  • Resetting Firefox (couldn't make it there)
  • Uninstalling Firefox and reinstalling it
  • Uninstalling Firefox, deleting all of the Mozilla/Firefox files on my computer and reinstalling it

Is there an anything I can do besides reinstalling Windows?

Firefox has completely stopped working on my laptop and literally the only thing I can do is open it up. If I try to go to a website, go to the settings, go to the reset Firefox page I get a white screen. I've tried: *Resetting Firefox (couldn't make it there) *Uninstalling Firefox and reinstalling it *Uninstalling Firefox, deleting all of the Mozilla/Firefox files on my computer and reinstalling it Is there an anything I can do besides reinstalling Windows?

被選擇的解決方法

I don't know whether you have installed or uninstalled any other software recently, but earlier this year Firefox suddenly got more sensitive to changes in the shared Visual C Runtime files. Please see the following thread for a suggestion: https://support.mozilla.org/questions/1326304

從原來的回覆中察看解決方案 👍 1

所有回覆 (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

選擇的解決方法

I don't know whether you have installed or uninstalled any other software recently, but earlier this year Firefox suddenly got more sensitive to changes in the shared Visual C Runtime files. Please see the following thread for a suggestion: https://support.mozilla.org/questions/1326304