搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

3 issues: Crash Report- Passwords Not Saved - Restarting ++

  • 4 回覆
  • 1 有這個問題
  • 7 次檢視
  • 最近回覆由 cor-el

more options

Lately: these issues have popped up. I have all the FF updates. 1. I keep getting Crash Reports (never had thee before) 2. My passwords are not saved and I have to continually re-enter, esp. on Twitter and IG 3. When I close my computer to Sleep, Windows keeps asking me to Update and Restart.

   When I do, it goes through the process and then says Windows could not Update and 
    is undoing the changes. Is it a conflict with FF?
    I have the Avast Secure Browser and their Support said I can uninstall it and it would
    not take away anything on my FF browser. True?

Thanks for any and all your help.

被選擇的解決方法

betsymy said

I keep getting Crash Reports (never had thee before)

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

從原來的回覆中察看解決方案 👍 1

所有回覆 (4)

more options

選擇的解決方法

betsymy said

I keep getting Crash Reports (never had thee before)

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

有幫助嗎?

more options

Thanks so such! I never would have known that or how to do it. Does that mean I won't be getting any more Crash Reports?

Can you help with the other 2 issues I posted? 2. My passwords are not saved and I have to continually re-enter, esp. on Twitter and IG 3. When I close my computer to Sleep, Windows keeps asking me to Update and Restart.

  When I do, it goes through the process and then says Windows could not Update and 
   is undoing the changes. Is it a conflict with FF?
   I have the Avast Secure Browser and their Support said I can uninstall it and it would
   not take away anything on my FF browser. True?

Much appreciated.

有幫助嗎?

more options

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Please post the crash report number per the instructions above.

有幫助嗎?

more options

A detail like websites remembering you and log you in automatically is stored in a cookie.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" keeps cookies with an allow exception
  • using "Clear history when Firefox closes" to clear cookies clears all cookies including cookies with an allow exception you may want to keep
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions/Permissions"

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先 登入您的帳號 來回覆文章。請 開始一個新問題