搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

trend password manager add on

more options

My Trend Password Manager stopped working in Firefox on windows 10. It works fine on Microsoft Edge also on windows 10. It also works fine on my android phone. I have contacted Trend and went through all of the delete and download and add the extension in FireFox, but it still will not work. Is there something going on with Firefox?

所有回覆 (1)

more options

Hi, here's a brief checklist because I'm not sure of your situation:

(1) Does the extension appear on the Add-ons page, Extensions panel, as Enabled?

You can view, disable, and manage extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.

If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:

Then scan down that list. Is the extension listed in the Enabled section? If it is listed in the Disabled section, click the slider switch to enable it. If it is not listed at all, then that is the problem, we need to figure out why it's missing after installation. I guess the installation wasn't successful, but I don't know why not.

(2) Do you use private browsing mode?

If you switched Firefox to full-time/automatic private browsing, your extensions need to be enabled for private windows or Firefox will not run them. More info in this article: Extensions in Private Browsing.

(3) Is the toolbar button or context menu item nonfunctional?

Usually, the developer needs to troubleshoot this kind of problem. We can mention where to look for error messages if that could lead to a faster resolution, but we are a bit limited in how much we can dig into the operation of proprietary add-ons.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先 登入您的帳號 來回覆文章。請 開始一個新問題