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Firefox blank page and crash

  • 9 回覆
  • 1 有這個問題
  • 9 次檢視
  • 最近回覆由 cor-el

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All of a sudden, Firefox appears frozen on launch: doesn't launch any web page, or any page, in face--preference, or any of the about: pages. Just blank page. Clicks are registered, but don't have any effect.

If I close the window, multiple firefox processes linger for a while, and then the crash window pops up.

So far, I've: deleted the ~/.mozilla directory; downloaded fresh version of both 86 and 87 developer editions; restarted with addons disabled; and various combinations thereof.

I'm on Linux Mint 64-bit, latest version.

Firefox is completely unusable for me now. And I think it started with my rebooting my PC (which I've done multiple times so far).

This looks suspiciously similar to https://www.reddit.com/r/firefox/comments/a5qru6/firefox_64_opens_blank_tab_and_crashes/ and https://bugzilla.mozilla.org/show_bug.cgi?id=1513855. They don't seem to have any solutions, though.

Any thoughts?

所有回覆 (9)

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有幫助嗎?

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

有幫助嗎?

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Thanks, but as mentioned above, no page loads, including about:crashes.

I have attached in the bug report I filed the details shown to me from the crash reporter window: https://bugzilla.mozilla.org/show_bug.cgi?id=1696629.

有幫助嗎?

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If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

有幫助嗎?

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Does Linux have any kind of Safe Mode startup where you can bypass background tasks that normally launch as a test of whether they are causing problems for Firefox?

有幫助嗎?

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OK, I've 3 files in the submitted directory:

bp-23f92eee-2e4f-4d35-9815-8682b0210305.txt bp-bdb02706-648c-4fd0-b9c3-dcc400210305.txt bp-ef61dfa3-6e9d-4ece-817f-01dc20210305.txt

I've a couple of more in the pending directory, but I suspect these are of any use:

696faf60-c2dc-e415-9bf7-c6007b494a69.dmp 07c6d0a8-a2c8-4a8d-d492-0a4dbe7fa061.dmp

有幫助嗎?

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Those reports are a shutdown hang where Fireofox takes too long to close and a crash is enforced.

signature: Firefox 87.0b6 Crash Report [@ AsyncShutdownTimeout | profile-change-teardown | Extension shutdown: formautofill@mozilla.org,Extension shutdown: screenshots@mozilla.org,Extension shutdown: webcompat-reporter@mozilla.org,Extension shutdown: webcompat@mozilla.org ]


You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

有幫助嗎?

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As mentioned in my first post, deleting ~/.mozilla directory was what I tried the first time. To convince myself again, I launched Firefox with -P, and deleted all residue profiles. The issue remains.

Note that Firefox only crashes after I close it. It stays up as a vegetable if I leave it running. I suspect, whatever is causing it to crash when closing, is also the behind it being unresponsive while running.

有幫助嗎?

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有幫助嗎?

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