搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

With one mistaken click yesterday Firefox began sharing my screen with unknown parties with unknown intentions.

more options

yesterday while browsing the internet I noticed a box on the lower right side of firefox that was labeled "Oracle Co-Browse". I clicked on it with my mouse to see what it was thinking it would expand, but instead it changed to a random looking confirmation number along with a message that stated my screen was successfully being shared with other parties. To exit I had to close out Firefox completely and when my computer got hung had to do a force close of my entire system. There is o record of having visited any site called oracle prior to it having appeared on my system, and having contacted them since in order to ibtain more information regarding oracle co-browse has yielded very little as they simply deny responsibility and refuse to discuss anything they do since I am not a customer of theirs. I would like to know how this came to appear on my browser as it appears to be some sort of click-to-play option which I thought firefox did not allow?!? I try to stay clear of things that might jeopardize my security or privacy and certainly would never intentionally allow for anyone to share my screen so how can i find out where this came from and how to prevent it from ever appearing again? Please help as this really unnerved me and thus far all i am getting is more and more frustrated...thanks!

yesterday while browsing the internet I noticed a box on the lower right side of firefox that was labeled "Oracle Co-Browse". I clicked on it with my mouse to see what it was thinking it would expand, but instead it changed to a random looking confirmation number along with a message that stated my screen was successfully being shared with other parties. To exit I had to close out Firefox completely and when my computer got hung had to do a force close of my entire system. There is o record of having visited any site called oracle prior to it having appeared on my system, and having contacted them since in order to ibtain more information regarding oracle co-browse has yielded very little as they simply deny responsibility and refuse to discuss anything they do since I am not a customer of theirs. I would like to know how this came to appear on my browser as it appears to be some sort of click-to-play option which I thought firefox did not allow?!? I try to stay clear of things that might jeopardize my security or privacy and certainly would never intentionally allow for anyone to share my screen so how can i find out where this came from and how to prevent it from ever appearing again? Please help as this really unnerved me and thus far all i am getting is more and more frustrated...thanks!

所有回覆 (1)

more options

Hi, it sounds like "Oracle Co-Browse" is a kind of chat tool websites can install to allow visitors to share their screen with the site's customer service agents. (Overview)

Firefox normally won't allow websites to actually see your screen unless you specifically approve that in real time. Or to say that differently, there isn't a setting that lets sites immediately see your screen without a further action on your part.

For example, if you go to this Mozilla demo page and click "Start Capture", you'll see a permission drop-down:

https://developer.mozilla.org/en-US/docs/Web/API/Screen_Capture_API/Using_Screen_Capture#Result

(Screenshot sequence attached)

Unless maybe an add-on is bypassing that somehow?