搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Can't sign in

  • 無回覆
  • 1 有這個問題
  • 2 次檢視
more options

Hi, My other Windows tablet had problems and I had to reinstall Windows and therefore Firefox. I lost all of my add ons and speed dial tabs etc and want to sync with other devices, but on that tablet when I click 'Sign in or Register' I'm taken to a 'Create account' page. When I put in my email address, I'd expect it to say there's already an account with that email address, but it doesn't. Then, when I put in my current password, the first bar takes the password without problem, but when I fill in the 'Repeat password' bar, the first two characters are entered but the rest of the password jumps to the first bar!

This already the second installation of Firefox as the first version didn't work and the Firefox page in Explorer said something had gone wrong and gave another download link...

Do you have any ideas? This is taking a crazy amount of time, just going around in circles...

Thank you.

Hi, My other Windows tablet had problems and I had to reinstall Windows and therefore Firefox. I lost all of my add ons and speed dial tabs etc and want to sync with other devices, but on that tablet when I click 'Sign in or Register' I'm taken to a 'Create account' page. When I put in my email address, I'd expect it to say there's already an account with that email address, but it doesn't. Then, when I put in my current password, the first bar takes the password without problem, but when I fill in the 'Repeat password' bar, the first two characters are entered but the rest of the password jumps to the first bar! This already the second installation of Firefox as the first version didn't work and the Firefox page in Explorer said something had gone wrong and gave another download link... Do you have any ideas? This is taking a crazy amount of time, just going around in circles... Thank you.