New update wipes out everything - all gone
I had to update firefox to current version to pay a bill on a web site. I did it. I was recommended to sync another device during install, I did that too. I worked for a few hours on firefox just now, then it crashed. It reported data it had but now I have nothing. No history, no bookmarks, NOTHING. I logged in, my username and password worked find but it's like a fresh install, no data. Over 10 years of history, hundreds and hundreds of pages and passwords all gone. I synched to my phone as it insisted I install another device. Supposedly that was done but I have no idea how to use that or what it can do. They claimed it was a backup.
I'm at a total loss.
Andrew
所有回覆 (2)
Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
How many profiles are listed?
How many should be there?
Also, open the profile folder in your file explorer.