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i lost everything!!!!

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first Thunderbird updated and when i came back all my addresses and files were gone. while pulling my hair out Firefox updated and all my info was gone from there too!!! i did spend over an hour and got my bookmarks back but all my passwords are gone! i didn't know you had to keep your official account up to date so that's no help and the online tutorials are hopeless! please anyone? i have to get back to work. my phone is xxx xxx-xxxx. i'm desperate!!!

(phone number removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

first Thunderbird updated and when i came back all my addresses and files were gone. while pulling my hair out Firefox updated and all my info was gone from there too!!! i did spend over an hour and got my bookmarks back but all my passwords are gone! i didn't know you had to keep your official account up to date so that's no help and the online tutorials are hopeless! please anyone? i have to get back to work. my phone is xxx xxx-xxxx. i'm desperate!!! <i>(phone number removed by moderator; please do not post personal information on a public website; [https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines Forum rules and guidelines])</i>

由 cor-el 於 修改

所有回覆 (8)

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i had one profile with all my passwords. i have spent several hours doing things similar to what you have suggested. it seems the new firsfox usies a different system? vocabulary? things in different places? i tried using the "old profile" created when i accidentally deleted firefox and thunderbird. some were not copied to tehe old profiles. i am really going bananas over this. i have business to conduct. it should not be that hard! any other suggestions? passwors and email addresses and email folders with all my work related materials. i pulled down wat might be the right files backed up last night from carbonite but still don't know what to do...

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okay maybe i now see how to upload a csv file.... but there are no csv files on the old folder or anywhere on my computer?

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Can you switch to the proper profile using about:profiles ?

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it took took 6 hours with blind luck i got thunderbird back. still no luck with firefox. passwords are the issue. i did one little trick i came up with and got about half back. i downloaded a new browser and imported all the settings from firefox... then i imported those settings from the new browser into firefox!

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Is your problem fixed then?

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

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fred, i wouldn't exactly say solved... better but i could not recreate what i did in thunderbird and i still want all my passwords back in firefox... thanks for your guidance... neal