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Cant get internet access

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Hi! I am trying to install the browser But can't get to the internet access. Anyone can help me?

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Please be more specific. Answering the following questions will help:

  1. What desktop OS and its version are you using?
  2. Did you successfully download and installed Firefox from the official webpage? Which version/type of installer did you use?
  3. Have you tried other browsers, how do they behave?
  4. Is there a firewall installed?
  5. Do you have administrator rights?
  6. Have you recently made other changes to the computer other than trying to install Firefox?

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